Privacy policy

Last Updated: October 17, 2026

PIHIL ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit pihil.shop, place an order, contact us, or otherwise interact with our website and services.

By using our website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing personal information for specific purposes.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and Contact Information: Your name, billing address, shipping address, email address, telephone number, and other contact details you provide.

Order and Transaction Information: Products purchased, order details, transaction records, payment status, delivery information, and return or refund requests.

Payment Information: Payments are processed through available payment service providers. We may receive payment confirmations, transaction references, billing details, and payment status. Full payment card information is generally handled by the relevant payment provider rather than stored directly by us.

Device and Technical Information: Your IP address, browser type, device information, operating system, language preferences, referring URLs, and general website usage information.

Usage Information: Pages viewed, links clicked, browsing activity, access times, and interactions with website features, where collected through cookies or similar technologies.

Communications: Information you provide when contacting customer support, submitting a question, or communicating with us about an order.

2. How We Use Your Information

We may use personal information for the following purposes:

  • To process, confirm, fulfill, and deliver orders.

  • To process payments, refunds, returns, and exchanges.

  • To communicate order confirmations, shipping updates, and customer service responses.

  • To respond to inquiries and provide customer support.

  • To operate, maintain, troubleshoot, and improve our website and services.

  • To detect, investigate, and prevent fraud, unauthorized transactions, and other unlawful activities.

  • To maintain business records and comply with applicable legal, tax, accounting, and regulatory obligations.

  • To send marketing communications where permitted by law and, where required, with your consent.

  • To measure website performance and understand customer interactions, subject to applicable consent and privacy requirements.

We use personal information only for purposes reasonably related to the reasons it was collected or as otherwise permitted by law.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support essential website functions, remember preferences, maintain shopping cart sessions, analyze website performance, and support advertising where enabled.

Cookies may include:

  • Essential Cookies: Necessary for website security, checkout, shopping cart functionality, and basic site operations.

  • Preference Cookies: Help remember settings and preferences.

  • Analytics Cookies: Help us understand how visitors use the website, where such tools are enabled.

  • Advertising Cookies: May be used to measure advertising effectiveness or personalize advertising where such services are enabled and legally permitted.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality. Where required by law, we will provide consent controls for non-essential cookies or similar tracking technologies.

4. How We Share Personal Information

We do not sell personal information in exchange for money. We may disclose personal information to the following categories of recipients when necessary for the purposes described in this policy:

E-commerce and Website Providers: Services that host or operate our online store and support order management.

Payment Providers: Services that securely process payments and related transactions.

Shipping and Fulfillment Providers: Carriers and logistics partners that deliver orders and provide tracking information.

Analytics and Advertising Providers: Providers that help measure website performance or advertising effectiveness, where enabled and permitted by law.

Customer Service and Communication Providers: Services that help us respond to inquiries and send transactional communications.

Professional Advisers and Authorities: Legal, accounting, regulatory, law enforcement, or government entities when disclosure is necessary to comply with legal obligations or protect rights and safety.

Business Transfers: Information may be transferred as part of a merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable legal requirements.

Some disclosures for advertising or analytics purposes may be considered a "sale," "sharing," or targeted advertising under certain privacy laws, even if no money changes hands. Where applicable, you may have the right to opt out of such processing.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except as permitted by law.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, dispute resolution, fraud prevention, recordkeeping, and legal compliance.

Retention periods depend on the type of information, the purpose of processing, and applicable legal requirements. When information is no longer needed, we will delete it, anonymize it, or securely dispose of it where reasonably practicable and legally permitted.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of personal information, subject to legal exceptions.

  • Obtain a copy of certain personal information in a portable format.

  • Opt out of certain targeted advertising, sale, or sharing of personal information.

  • Withdraw consent where processing is based on consent.

  • Object to or restrict certain processing activities where applicable.

  • Appeal a decision concerning a privacy request where required by law.

  • Opt out of marketing emails by using the unsubscribe link included in those messages.

To exercise a privacy right, contact us at service@pihil.shop. We may need to verify your identity before fulfilling a request. We will respond within the time required by applicable law.

We will not unlawfully discriminate against you for exercising privacy rights available to you.

8. California Privacy Rights

If you are a California resident and applicable law covers our processing of your personal information, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA).

These rights may include the right to know or access personal information collected about you, request deletion or correction, obtain certain information in a portable format