Shipping policy
Last Updated: October 17, 2026
This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered. Please review this policy before placing an order.
1. Order Processing Time
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Orders placed after 2:00 PM Eastern Time (ET) will be processed starting on the next business day. Orders placed on weekends or public holidays will begin processing on the next business day.
Order processing includes order verification, preparation, and shipment arrangements. Processing time is separate from transit time.
2. Shipping Destination and Transit Time
We currently ship to customers within the United States only. Orders are shipped from within the United States.
The estimated transit time for standard shipping is 3–7 business days after an order has been shipped. Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our control.
3. Shipping Rates
We offer the following standard shipping rates for orders delivered within the United States:
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Orders of $50.00 or more: Free standard shipping.
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Orders below $50.00: A flat standard shipping fee of $4.99 per order.
The order subtotal before shipping charges and applicable taxes is used to determine eligibility for free shipping. Shipping charges, discounts, and applicable taxes will be displayed at checkout before payment.
We do not currently offer international shipping.
4. Shipping Carriers and Order Tracking
We use shipping carriers and logistics services selected according to the destination and shipping requirements.
Once your order has shipped, a shipping confirmation email with tracking information will be sent when tracking is available. You can use the tracking number provided in the email to check your shipment's progress.
Tracking information may take some time to become available after dispatch.
5. Shipping Restrictions
We currently ship within the United States only and do not offer international delivery.
Delivery availability may vary for certain addresses or locations. If we are unable to ship to the address provided, we will contact you to discuss the available options.
6. Shipping Delays, Lost Packages, and Damaged Items
Delivery may be delayed due to severe weather, public holidays, carrier disruptions, operational issues, or other circumstances beyond our control.
If your order experiences a significant delay or tracking information indicates a potential delivery problem, please contact us for assistance.
If your package appears to be lost or arrives with significant damage, please contact us within 7 days of the actual delivery date or the estimated delivery date, as applicable. Please include your order number and relevant photos or tracking details so we can review the issue.
We will review reported shipping problems and provide assistance based on the circumstances and applicable policies.
7. Shipping Address Accuracy
Please ensure that your shipping address and contact details are accurate when placing an order. We may not be able to change the shipping address after an order has been processed or dispatched.
If a package is returned because of an incorrect or incomplete address, additional shipping arrangements may be required before it can be shipped again.
8. Local Pickup and Delivery
We do not currently offer in-store pickup or local delivery. Orders are shipped to the delivery address provided at checkout.
9. Contact Information
If you have questions about shipping, delivery, or order tracking, please contact us:
Company: Shenzhen Xinglianhui Trading Co., Ltd.
Email: service@pihil.shop
Business Address:
Room 403-7, Building C, Xingda Industrial City
150-3 Jinyun Road, Wenjing Community, Buji Subdistrict
Longgang District, Shenzhen, Guangdong, China
Please include your order number when contacting us about an existing order.