Terms of service

Last Updated: October 17, 2026

Welcome to PIHIL. These Terms of Service ("Terms") govern your access to and use of pihil.shop and any purchases made through our website. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website or services.

1. General Conditions

Our website provides product information and online purchasing services for customers in the United States.

You agree to use this website only for lawful purposes and in accordance with these Terms. You must not use the website in a way that violates applicable laws, infringes the rights of others, interferes with website operations, or compromises website security.

We reserve the right to refuse service, restrict access, or cancel orders where permitted by law, including when we reasonably suspect fraud, unauthorized activity, or a violation of these Terms.

2. Eligibility and Customer Information

By placing an order, you confirm that you are legally capable of entering into a binding purchase agreement under applicable law.

You agree to provide accurate, complete, and current information when placing an order, including your contact details, billing information, and shipping address. You are responsible for updating any information necessary to complete your transaction.

3. Products and Availability

We make reasonable efforts to present product descriptions, images, specifications, and prices accurately. However, actual product appearance may vary slightly due to display settings, lighting, or other technical factors.

Product availability may change without notice. We reserve the right to limit quantities, discontinue products, or correct errors in product information, subject to applicable law.

If a product becomes unavailable after an order is placed and payment has been collected, we will notify you and provide an appropriate refund for the unavailable item.

4. Pricing and Payment

All prices and applicable charges will be displayed at checkout before you complete your purchase. Prices, promotions, and product availability may change without prior notice, but changes will not retroactively alter a completed order except as permitted by law or agreed with you.

You authorize the applicable payment provider to process the payment method you select for your order. Orders may be subject to payment verification and fraud prevention checks.

If a pricing, listing, or checkout error occurs, we will review the issue and take appropriate action in accordance with applicable law.

5. Orders, Cancellations, and Shipping

After placing an order, you may receive an order confirmation email. An order confirmation acknowledges receipt of your order but does not necessarily mean the order has been accepted for fulfillment.

Our order processing times, shipping rates, estimated transit times, delivery limitations, and tracking procedures are described in our Shipping Policy, which forms part of these Terms.

Delivery dates are estimates and are not guaranteed. Shipping may be affected by weather, carrier operations, public holidays, and other circumstances beyond our control.

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after processing or shipment has begun. Returns and refunds are governed by our Return & Refund Policy.

6. Returns and Refunds

Returns, refunds, and exchanges are subject to our Return & Refund Policy, which is incorporated into these Terms by reference.

Please review that policy before making a purchase. Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.

7. Intellectual Property

Unless otherwise indicated, the content on this website, including text, graphics, logos, page layouts, photographs, product images, and other materials, is owned by or used under authorization by the relevant rights holder.

You may access and use website content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, display, create derivative works from, or commercially exploit website content without prior written permission from the applicable rights holder, except as permitted by law.

Third-party names, trademarks, and product references remain the property of their respective owners. Their appearance on our website does not necessarily imply sponsorship, endorsement, or affiliation.

8. Prohibited Uses

You may not use our website:

  • For unlawful, fraudulent, or deceptive purposes.

  • To violate applicable laws or regulations.

  • To interfere with website security, functionality, or availability.

  • To attempt unauthorized access to accounts, systems, or data.

  • To transmit malicious code or harmful material.

  • To collect or misuse other users' personal information.

  • To copy or exploit website content for commercial purposes without authorization.

We may take reasonable action to address violations, subject to applicable law.

9. Third-Party Services and Links

Our website may include links to third-party websites, payment services, or other external tools. These services are operated by third parties and may be subject to separate terms and privacy policies.

We are not responsible for the content, policies, availability, or practices of third-party services that we do not control. Your use of those services is subject to their applicable terms.

10. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and its content are provided on an "as available" basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or free of harmful components.

Product descriptions and specifications are provided to help customers make informed purchasing decisions. Except as expressly stated in writing or required by applicable law, we make no additional warranties regarding website availability or information accuracy beyond those that cannot lawfully be excluded.

Nothing in these Terms excludes or limits warranties or consumer rights that cannot be excluded or limited under applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, PIHIL and the relevant website operator will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchased products where such liability may lawfully be excluded.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including liability that cannot legally be excluded for fraud, willful misconduct, or personal injury.

Your statutory consumer rights remain unaffected.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising from your unlawful use of the website or your material violation of these Terms, where such losses are legally attributable to your conduct.

Nothing in this section creates obligations that cannot lawfully be imposed on you.

13. Governing Law and Disputes

These Terms are governed by the laws applicable to the relevant transaction, without applying conflict-of-law rules where legally permissible.

Any dispute arising from these Terms or your use of the website will be handled by a court or other forum with appropriate jurisdiction, subject to applicable consumer protection laws. Nothing in this section removes any mandatory rights you may have to bring a claim in your place of residence or another forum provided by applicable law.

We encourage customers to contact us first so we can attempt to resolve concerns informally.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, or legal obligations. Updated Terms will be posted on this page with a revised "Last Updated" date.

Changes will apply prospectively unless otherwise required or permitted by applicable law. Your continued use of the website after updated Terms are posted constitutes acceptance only to the extent recognized by applicable law.

15. Contact Information

If you have questions about these Terms, please contact us:

Store: PIHIL

Company: Shenzhen Xinglianhui Trading Co., Ltd.

Email: service@pihil.shop

Business Address:

Room 403-7, Building C, Xingda Industrial City
150-3 Jinyun Road, Wenjing Community, Buji Subdistrict
Longgang District, Shenzhen, Guangdong, China